FAQs
Where are you located for local pick up?
Devious Designs is located at 24A Main Street North, Alexandria, Ontario, Canada. If you selected Local Pick Up at checkout, you will be contacted via email when your order is complete with your pick up time. Read more about local pick up here.
When will my order be ready?
Turnaround time varies for each product but is usually within 1-2 weeks. Please check the product description of the item(s) in your order. If you have ordered several items, your order will be ready based on the item with the longest turn around time.
Will I get tracking info?
All shipping is done via Canada Post. If you selected a shipping method with a tracking number, we will share the tracking number with you via email once the product has been shipped. You product will also be insured for up to CAD$100. If you selected a shipping method without a tracking number, your item will be sent without a tracking number and without insurance on your item.
Do I get a mock up?
Some products offer a mock up. Please check the product description to see if the product you are interested in offer a mock-up. All mock-ups will be provided from our email sales@deviousdesigns.ca. Please check your junk and spam folders.
I selected to pay with an e-Transfer (email money transfer) but I forget the email/password.
Please sent the e-Transfer to sales@deviousdesigns.ca and make the password deviousdesigns (all lower case). If you already sent your e-Transfer with a different password, please share the password with us via our email sales@deviousdesigns.ca. Work on Mock-ups and/or final product will only start once we receive the e-Transfer.
What is your return policy?
Please read our Terms and Conditions.
Will you share my order on your Facebook? What if I don't want you to share it?
Please read our Privacy Policy.
If I have a question about my order, how can I ask you?
For any questions regarding your order, please send us an email at sales@deviousdesigns.ca and add your order number in the subject. It may take us up to 2 business days for replies. We are doing our best to navigate our new reality during COVID. We set aside specific time for admin work to respond to emails so we can respond without distractions. You may still see us posting on social media but please understand we schedule our posts ahead of time .
Devious Designs is located at 24A Main Street North, Alexandria, Ontario, Canada. If you selected Local Pick Up at checkout, you will be contacted via email when your order is complete with your pick up time. Read more about local pick up here.
When will my order be ready?
Turnaround time varies for each product but is usually within 1-2 weeks. Please check the product description of the item(s) in your order. If you have ordered several items, your order will be ready based on the item with the longest turn around time.
Will I get tracking info?
All shipping is done via Canada Post. If you selected a shipping method with a tracking number, we will share the tracking number with you via email once the product has been shipped. You product will also be insured for up to CAD$100. If you selected a shipping method without a tracking number, your item will be sent without a tracking number and without insurance on your item.
Do I get a mock up?
Some products offer a mock up. Please check the product description to see if the product you are interested in offer a mock-up. All mock-ups will be provided from our email sales@deviousdesigns.ca. Please check your junk and spam folders.
I selected to pay with an e-Transfer (email money transfer) but I forget the email/password.
Please sent the e-Transfer to sales@deviousdesigns.ca and make the password deviousdesigns (all lower case). If you already sent your e-Transfer with a different password, please share the password with us via our email sales@deviousdesigns.ca. Work on Mock-ups and/or final product will only start once we receive the e-Transfer.
What is your return policy?
Please read our Terms and Conditions.
Will you share my order on your Facebook? What if I don't want you to share it?
Please read our Privacy Policy.
If I have a question about my order, how can I ask you?
For any questions regarding your order, please send us an email at sales@deviousdesigns.ca and add your order number in the subject. It may take us up to 2 business days for replies. We are doing our best to navigate our new reality during COVID. We set aside specific time for admin work to respond to emails so we can respond without distractions. You may still see us posting on social media but please understand we schedule our posts ahead of time .